Refund & Cancellation Policy

Ali holds time specifically for you when you book, so we ask that you give as much notice as possible if you need to change or cancel. This policy explains how cancellations, reschedules, and refunds work across our services. Life happens — if extenuating circumstances come up, please reach out and we'll do our best to work with you.

For individual sessions (Reiki, Akashic Records, Yin Yoga, Somatic Healing 1:1s, and similar):

• You may cancel or reschedule without charge up to 24 hours before your session start time. Use the “Manage booking” link in your confirmation email (which opens /bookings/manage with your management token) or contact us at /contact.
• Cancellations made less than 24 hours before the start time are considered late cancellations and are non-refundable, though we may offer a one-time reschedule at our discretion.
• No-shows (missing the session without notice) are non-refundable.
• If we need to cancel or reschedule on our end, you'll receive a full refund or a rescheduled session, at your choice.

Programs are longer-form containers (multi-week somatic healing, cohort programs, and similar). Because we plan capacity around confirmed enrollees, refund windows are tighter:

• Withdrawing before the program's first scheduled meeting: a full refund of any payments made, minus a processing fee if the payment provider does not return theirs.
• Withdrawing after the program begins: paid installments are non-refundable, and any remaining installments will still be charged unless we agree in writing to release you from the plan.
• If we cancel a program before it begins, you'll receive a full refund. If we cancel after it begins, we'll refund a pro-rated portion based on the sessions not yet delivered.

For time-bound workshops, classes, and events:

• Cancellations more than 7 days before the event: full refund.
• Cancellations 2–7 days before the event: 50% refund, or full credit toward a future offering.
• Cancellations within 48 hours of the event: non-refundable, though we can transfer your seat to another person if you let us know at least 24 hours in advance.
• If we cancel the event, all registrants receive a full refund.

Refunds are issued back to the original payment method through Stripe. Once processed on our side, it typically takes 5–10 business days for the refund to appear on your statement, depending on your bank or card provider. We'll email you when the refund has been issued.

We recognize that emergencies, sudden illness, family loss, and other extenuating circumstances happen. If any of these affect your ability to attend, please reach out through the contact form and we'll consider your situation individually. We can't guarantee an exception, but we'll always try to find a path that feels fair to both of us.

The fastest path is the “Manage booking” link in your original confirmation email, which opens /bookings/manage with your unique management token. From there you can cancel or reschedule directly.

For enrollments, program withdrawals, workshop cancellations, or anything the manage-booking page can't handle, contact us through /contact and reference your booking or enrollment.

We may update this policy from time to time. Any changes apply only to bookings made after the “Last updated” date at the top of the page; anything already on the calendar keeps the policy that was in effect when it was booked.

Questions about a cancellation, reschedule, or refund? Reach out through the contact form at /contact.